Using Samsung Hospitality TVs and LYNK Cloud, The Apurva Kempinski Bali enhances its five-star service with a seamless, customized expertise.
Perched atop the cliffs of Nusa Dua, Bali, Indonesia, the luxurious resort blends grand Balinese structure, sweeping ocean views and a thoughtfully designed keep — the place each element, together with in-room and on-property digital touchpoints, feels curated and intentional.
“We believe personalized service and elegance should extend into the digital space, ensuring each interaction reflects the warmth and refinement our guests expect,” stated Eva Gepak, Executive Assistant Manager at The Apurva Kempinski Bali.
Samsung Newsroom explored how Samsung show applied sciences elevate the visitor expertise on the resort.
Where Comfort Meets Connectivity
Designed as an open-air theater impressed by the Majapahit period, The Apurva Kempinski Bali options 475 visitor rooms, suites and villas — every mixing craftsmanship, tradition and fashionable consolation. Within these areas, the digital expertise extends naturally.
Samsung Hospitality TVs (HBU8000 mannequin) in each room ship 4K image high quality in an AirSlim design that enhances the interiors. With Google Cast in-built, friends can stream content material from Android and iOS gadgets on to the display screen — no dongles or additional login steps required.
“Guests appreciate ordering services directly from the in-room TV and how easily they can stream their own content — just like at home,” stated Gepak. “The technology enhances comfort and makes their stay feel more personal.”
Personalized Service, On Screen
When friends arrive, in-room on-screen options assist them settle in and discover. Personalized welcome messages, amenity highlights and well timed suggestions hold key info accessible.
Powered by LYNK Cloud, these digital touchpoints assist friends uncover the property whereas remaining polished and unobtrusive. At a resort the place each element is taken into account, this layer helps the premium ambiance all through.
A Connected Experience Across the Resort
The similar ease extends past the visitor room, with Samsung show applied sciences holding guest-facing content material present, coordinated and aligned with the resort’s general tone.
Through LYNK Cloud’s centralized platform, employees handle TVs and digital signage, replace messaging remotely and keep a constant expertise throughout rooms and shared areas — supporting the graceful, coordinated service anticipated of a five-star vacation spot.
“This collaboration shows how connected displays, cloud platforms and thoughtful design elevate an exceptional property into a digitally empowered resort — setting a new benchmark for luxury hospitality in Asia,” stated Kelly Zakaria, IT Manager at The Apurva Kempinski Bali.
Technology That Complements the Experience
In hospitality, expertise works finest when it seems like a pure extension of the keep. At The Apurva Kempinski Bali, Samsung Hospitality TVs add a contemporary digital layer to an expertise outlined by heat and element.
“Working with Samsung has been an outstanding experience,” stated Zakaria. “From consultation and technical setup to post-installation support, every step was guided with clarity and care.”
