Back in February, we reported that some Surface Laptop Three customers are seeing cracks on their shows after common use. While the difficulty was not widespread, it did solid doubt on Surface Laptop 3’s design. To Microsoft’s credit score, they opened an investigation instantly and have introduced a free restore program for the affected customers.
In a brand new article, Microsoft confirmed the existence of the difficulty and stated it plans to supply free replacements to the affected clients.
We have investigated claims of display screen cracking on Surface Laptop Three and have decided that, in a really small proportion of circumstances, a tough overseas particle might trigger a hairline fracture within the glass that will appear to look unexpectedly or with out seen trigger.
– Microsoft
If you suppose you’re affected by the difficulty then you’ll be able to contact Microsoft Support to provoke a free display screen substitute through the guarantee interval. Microsoft additionally famous that some clients may need already paid for the restore and the corporate is now providing reimbursements to the purchasers. To find out about reimbursement, you’ll need to contact Microsoft Support.
