Samsung has urged Galaxy Note 7 users to power down the device and go through the return/exchange program with their local carrier. The process is a little different for all four major carriers in the United States. Here ‘s all you need to know:
Verizon is asking customers to do the return/exchange process via their website instead of visiting a retail store. This process requires customers to go to the company’s site, pick out a replacement device, sign into their account, and select the ‘upgrade’ option. Verizon will then send a special recovery box in order to ship back the troubled phablet. If customers wish, they are also entitled to a full device refund. The carrier will also refund any Note 7 specific accessories purchased through them. Customers will automatically receive either a $100 bill credit (in 1 or 2 billing cycles) if they choose to get another Samsung phone or a $25 bill credit if they choose a different phone.
AT&T customers have it a little different. If customers choose to stay with a Samsung device, AT&T will provide a $100 bill credit (applies in 1-2 billing cycles) for the inconvenience. For customers who prefer not to go with another Samsung device, AT&T will give a $25 bill credit. Business customers are being directed to visit a retail store. Any customer who currently has a damaged Note 7 can still partake in the exchange program without penalty.
Sprint encourages its customers to make an appointment online to start the process. However, it will also accept walk-in appointments. The next step of the process is to work with a retail store representative on selecting a new device. Similar to AT&T, Sprint is also giving a $100 service credit (takes up to 3 billing cycles) to customers who choose to pick another Samsung device or a $25 service credit if customers decide to select a completely different device.
Last but not least, T-Mobile. The un-carrier wants to make the process extremely easy for its customers. Those who purchased the Note 7 can visit any of their retail outlets for a full refund which can be used for a replacement device. Any customer worrying about losing the promotions that the device came with can breathe easy. T-Mobile is allowing customers to retain the free Netflix subscription, Gear Fit or SD card that came as a result of pre-ordering the Note 7. For the inconvenience, T-Mobile is throwing customers a $25 bill credit (within 2 billing cycles) whether they purchase another device or not. In addition, any customer who replaces their Note 7 with another Samsung device will receive a $75 bill credit (within 2-3 billing cycles). Lastly, T-Mobile has also indicated that they are participating in Samsung’s $100 credit towards the purchase of another Samsung device, but have not yet released details regarding this.
All carriers are waiving restocking, upgrade and shipping fees. If you require any additional information, please contact your local carrier store.
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