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BMC’s Margaret Lee on AI Service Management: Use Cases, Futu…

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BMC’s Margaret Lee on AI Service Management: Use Cases, Futu...


I spoke with Margaret Lee, GM & SVP, Digital Service and Operations Management at BMC Software, about how AISM pairs with applied sciences like AIOps, and her forecast for the way forward for AISM.

  • What is AI Service Management? How does it differ from AI Management?
  • How is AI being utilized in the true world, at the side of IT service administration? What are the highest use circumstances? Let’s discuss in regards to the latest survey outcomes.
  • What about pairing AISM with AIOps?
  • What do you forecast as the important thing traits for using AI within the enterprise within the years forward?

Listen to the podcast:

Watch the video:

 

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James Maguire is eWeek’s Editor-in-Chief and has been reporting on rising expertise for greater than 15 years. He has received two ASBPE Awards of Excellence for in-depth function articles about cloud computing and synthetic intelligence. He has coated the gamut of enterprise and shopper expertise, and repeatedly communicates with main IT newsmakers, distributors and analysts.





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