Moving contacts, calendar reminders and photographs to a brand new Galaxy gadget is an easy process when leveraging Samsung’s knowledge switch app Smart Switch. Up till just lately, it was practically inconceivable to maneuver KakaoTalk conversations utilizing Smart Switch with out natively backing up information within the Korean messenger app. Many customers skilled inconveniences when they didn’t contemplate this drawback upfront.
Now, Galaxy customers can depend on Smart Switch to soundly and simply restore KakaoTalk knowledge. Samsung Newsroom met with Seungho Kang from the Experience Planning Team, Mobile eXperience (MX) Business at Samsung Electronics, and Jiyoung Hwang, product supervisor and Talk Service planner at Kakao, to find how the 2 firms collaborated to enhance the information switch expertise.
▲ (From left) Seungho Kang from Samsung and Jiyoung Hwang from Kakao
From Recovering Open Chat Messages to Simplifying the Account Verification Process
Q: Smart Switch can now restore KakaoTalk conversations of their entirety. Please give us particulars concerning the new perform.
Kang: When transferring knowledge between Galaxy gadgets by way of Smart Switch, customers can now simply restore their KakaoTalk conversations and associated media together with photographs and movies. The replace goes so far as to take care of the unread standing of texts. Furthermore, it’s now attainable to save lots of Open Chat messages — which was beforehand troublesome to allow.
Hwang: Galaxy customers will probably be significantly within the help for Open Chat dialog restoration. Due to the versatile nature of the function, KakaoTalk didn’t help any backup capabilities for Open Chat previously. However, we determined to supply restoration help for the primary time given the recognition of Open Chat amongst Android customers.
▲ Seungho Kang explains how he collaborated with Kakao
Q: How will this replace make the consumer expertise extra handy?
Kang: Previously, customers needed to restore KakaoTalk knowledge by way of a guide or paid backup when the app was moved from their previous telephone to a brand new one. In addition, the self-verification course of created a excessive barrier to entry for older customers and those that will not be accustomed to the platform. Since each firms have a typical objective of bettering consumer comfort — as Samsung desires to create a simple expertise for Galaxy customers establishing new gadgets, and KakaoTalk hopes to optimize the app for extra handy messaging — we labored to alleviate the account verification course of.
Hwang: In this new replace, KakaoTalk customers solely have to finish the account verification course of as soon as. When the information has been transferred to their new gadget by way of Smart Switch, customers can enter their KakaoTalk account password to show the transferred knowledge is theirs. Everything will be merely and securely restored with this single verification step.
User Convenience as a Shared Value
Q: How did this collaboration between Samsung and KakaoTalk come about?
Kang: Users have needed KakaoTalk knowledge restoration help for a while now, however advanced knowledge safety and expertise insurance policies posed some challenges. However, Samsung and Kakao agreed to develop updates on the finish of final yr — in a joint effort to enhance consumer comfort.
Hwang: We needed to launch the service as shortly as attainable. During the collaboration, we communicated in actual time by way of messenger and arranged our concepts as if we have been one crew. We rigorously mentioned what features every firm wish to help and methodically carried out improvement to launch the service on our goal date. For me, it was a memorable expertise as we have been in a position to full a cross-company collaboration in a short while interval.
▲ (From left) Jiyoung Hwang and Seungho Kang talk about their collaboration’s achievements.
Q: What was a very powerful side of the event course of?
Hwang: Security was essential. A decent safety system is important to reassure…
