Some AMD customers have been posting on social media, together with Reddit, about experiencing intermittent connectivity issues when utilizing USB ports on their 500-series motherboards. In response, AMD has reached out by means of a Reddit submit that it has been made conscious of the connectivity points, and is requesting extra data from particular customers with the difficulty to assist them resolve it. Since this announcement, many customers have been reaching out to AMD.
AMD’s X570 motherboards have been available since July 2019, and its B550 fashions have been obtainable since June 2020 and have each develop into properly established over the course of the final 12 months and a half. The indisputable fact that customers are actually having USB points begs the query whether or not the problems have been current all alongside however are actually rising above the noise, or there’s something associated to the longevity of those methods.
AMD 500 Series Motherboard and USB Connectivity Issues?
The most typical copy of this situation seems to be throughout the usage of Virtual Reality headsets such because the Oculus Rift and HTC Vive, with an intermittent connection situation being extra prevalent to those customers. As USB is the primary technique to energy and talk with VR headsets and peripherals, any dropout, even barely to the high-powered VR purposes, would immediately be highlighted. That is not the one downside it might probably trigger, as streaming gadgets and USB audio interfaces may additionally expertise energy dropouts, which may very well be fairly noticeable, particularly if doing a recording.
While AMD hasn’t pinpointed the precise reason for the difficulty but, it asks its customers to succeed in out to them over on Reddit by u/AMDOfficial, which is an official assist channel for AMD. Extensively combing by means of consumer feedback on Reddit, it does not appear to be solely associated simply to at least one part of {hardware}. Some of the problems that customers report appear to stem from the discharge of PCIe 4.Zero graphics playing cards on 500 collection motherboards. Reddit consumer u/duddy32 additionally states that they’ve been having these points with a B450 motherboard and a Ryzen 7 3700X processor, which precede the 500-series chipset.
AMD’s B550 Chipset format, together with USB connectivity.
One doable workaround touted to scale back (however importantly not utterly cease) the problems is customers altering the motherboards’ settings from PCIe 4.Zero to PCIe 3.0. Users on Reddit have been reporting though it has lowered the frequency of dropouts, it hasn’t eradicated them, which may level to a problem between the USB hub controller and different components of the chipset. Some customers are additionally reporting the difficulty to be totally on USB 2.Zero ports, and a few have had success by switching gadgets to USB 3.1 ports. It can be beneficial to replace the firmware to the newest AGESA model on fashions, which may cut back points. Although at this level, it is doable to presume that not one of the workarounds may repair these issues customers are experiencing with random and intermittent USB cutouts.
Although AMD hasn’t notified the reddit viewers if it has been capable of pinpoint the difficulty internally, it’s asking customers experiencing these points to element their {hardware} configurations and different related system data to permit AMD to recreate the problems on its finish. AMD can be brazenly encouraging customers to straight increase on-line service requests with AMD buyer assist to assist correlate information and examine notes with different assist claims to slender down the issue doubtlessly.
The rear panel of an X70 motherboard with USB 3.1, USB 3.0, and USB 2.Zero ports.
It needs to be famous that not all customers have skilled these points – we have examined a number of dozen AMD AM4 motherboards and have used them extensively during the last 15 months, with precisely zero points associated to this. This is why this situation may solely…
