Distributed multi-tenant information facilities have begun taking up a extra vital function within the present setting, as firms search to make sure the well being of their workforce. Traditionally, firms would ship their IT staffers into the colocation facilities to carry out routine upkeep on their {hardware}.
But with the present pandemic, many companies have begun offloading that perform to the facilities’ in-house workers, in what is called Remote Hands.
In this version of eWEEK Data Points, Drew Leonard, Vice-President of Strategy at Evoque Data Center Solutions, does a deep dive into Remote Hands and explains why extra firms are asking information facilities to implement this answer.
Data Point No. 1: What is Remote Hands?
Remote Hands is a pay-per-use service, permitting purchasers to attenuate the necessity to deploy assets to the info heart to finish duties.
- Services embody the racking and stacking of kit, cage and cupboard audits, installations, “eyes and ears” troubleshooting, primary monitoring, rebooting, and many others.
- Because the service is ticket-driven, purchasers have the flexibility to trace their tickets at each part from receipt by completion.
Data Point No. 2: How does it work?
Clients submit Remote Hands tickets by a portal, e mail or cellphone name, with portal tickets being the popular methodology for each purchasers and information facilities.
- The information heart supplier usually acknowledges the receipt of the request inside 30 minutes and schedules the work based mostly on present workload throughout the facility
- Once the work is accomplished, the technician closes out the ticket within the system.
- The total course of is trackable and reportable.
- All billing is offered by the supplier, which is far more manageable than sourcing a number of distributors.
- Remote Hands service is billed in hourly or fractional-hour increments. There is mostly a minimal billing dedication for any challenge, resembling 30 minutes.
- Some suppliers additionally supply discounted hourly charges for pre-ordered hourly commitments resembling 5, 10 or 100-hour blocks.
- In addition, some suppliers have begun providing Unlimited Remote Hands capabilities for a per-cabinet flat payment.
Data Point No. 3: What tendencies are we seeing?
Remote Hands has turn out to be extra prevalent contemplating the COVID-19 pandemic, with purchasers are upping their expectations.
- Proven greatest practices round Remote Hands companies have more and more turn out to be “table stakes” required by purchasers, as an alternative of a service add-on.
- Clients wish to be assured that their well being and security is foremost. But in addition they notice that the protection of the operational workers of the info heart is vital with a purpose to keep full operational capabilities.
- Clients are supplementing their technical workers with a better utilization of Remote Hands companies.
- Overall, we’re seeing purchasers selecting to interact with the info heart in a extra distant style on a number of ranges:
- Remote fingers
- Video streaming
- Remote excursions
Data Point No. 4: Why is it vital to firms?
Health and security for all is paramount – Remote Hands reduces social interplay for each the info heart workers in addition to the suppliers’ purchasers.
- Minimizes the visitors…
