Some Verizon iPhone 5 users whose phones were using the data network while supposedly connected to Wi-Fi won’t be charged for their extra data usage. The company issued a statement on Monday morning, published by The Loop, which followed a carrier settings update issued over the weekend.
Over the last week or so, some Verizon iPhone 5 users reported seeing abnormally high data usage on their accounts despite their phones being on Wi-Fi during the time they were being used. This behavior was of particular concern since most customers are no longer on Verizon’s old unlimited data plans. It turned out that the phones had only claimed to be using Wi-Fi when they were instead using LTE or 3G.
But over the weekend, Verizon iPhone 5 customers received pop-ups on their devices saying there was a carrier settings update that “resolves an issue in which, under certain circumstances, iPhone 5 may use Verizon cellular data while the phone is connected to a Wi-Fi network.” If you are one of these users and didn’t receive the pop-up, however, you can force it by going to Settings > General > About, which will (eventually) make the message appear. Users must then tap “OK” and reboot their phones for the update to install.
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