Comment on TurboTax Home & Business Federal + State + eFile 2008 [OLD VERSION] by S. Gerber “samthewebman”.
TurboTax has apologized to me. You should read this, please.,
You may not need this expensive version of TurboTax if you’re buying it primarily because you also have self-employment income (1099-MISC). I realize TT has recommended this but they’ve recanted and told me that the 2008 Deluxe version will be every bit as capable as the 2007 Deluxe version was in guiding us through the Schedule C, SE and other self employment forms.
Here’s the dialogue:
TurboTax has just apologized to me.
TurboTax support has been extremely responsive in calling me back regarding my complaint to them about how badly they’re confusing people on which TT product to buy.
I’d like you to read my question to them and then their answer. The bottom line is that TTDeluxe 2008 is every bit as comprehensive (and more) as the TTDeluxe 2007 product. There are no takeaways and no real reason for a Schedule D user to have to buy the Premiere version and no significant reason why a self-employed person MUST buy the Home/Business version. He knew their company screwed up and caused a public relations nightmare. Apparently the “recommended” upgrade products have expanded guidance and help for the uninitiated TT user.
If this 2nd review of mine is not accepted by Amazon, I will try to post it to the Premiere version and the Home/Business version and also as a comment to my 1st review here.
My question:
Considerable confusion exists as to whether a person with self employed income absolutely needs to buy the considerably more expensive Home/Business version. Your website indicates that the Deluxe version “includes” forms Sched. C, SE etc. and yet you say we should buy the more expensive program. This doesn’t make sense. I’ll be happy if Deluxe 2008 is as comprehensive as Deluxe 2007 was but nowhere do you compare the 2008 and 2007 versions.
You are getting very bad reviews this year on Amazon because of all this confusion. People believe you are taking away function from Deluxe and raising the price to boot.
Their response:
“These are the actions we took to assist you in resolving your issue:
I was able to express to Sam that the Deluxe program will have the same functionality as in previous years, as well as additional features as well. Sam express his confusion on the product features and that of the comparison between each of the verison of TTax. I informed Sam that he has given me a great piece of reference when relaying the changes, functions, and ease of usage within the program.
I will be able to inform my supervisors on this as well as urge the response for our return customers, as well as new.
Thank You Sam.”
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