Last week collaboration vendor Symphony held its annual Innovate occasion within the digital format to which we have now all grown accustomed. At the occasion, the corporate introduced quite a few new options and features that align it with the present work from wherever developments pushed by the COVID-19 pandemic. Symphony has typically been known as “Slack for financial services,” however really, the corporate is far more than Slack.
It’s constructed the product on the idea of group, the place members have entry to individuals in different corporations—with the suitable compliance settings, in fact—which makes cross-company collaboration simple. Symphony CEO David Gurlé defined that individuals who should proceed to socially distance can use the product to take care of digital proximity with each other; be constructed off that idea on the occasion.
Symphony 2.Zero is now usually obtainable with some new options
Last yr the corporate introduced Symphony 2.0, which turned usually obtainable this month. The second era of the platform includes a cleaner design and a less complicated person expertise that’s constructed from the bottom up for safe workforce collaboration. The improvement of this model was accomplished collectively with many shoppers to make enhancements that tackle the collaborative workflow wants of economic companies and capital markets corporations—lots of which have accelerated their digital transformation initiatives on account of COVID-19.
As one would anticipate, the pandemic created a surge in use, and for the reason that begin of the work-from-home interval, the platform recorded large development. Monthly energetic customers elevated by 32 p.c, from 318,000 in December 2019 to 410,000 in October 2020. Messages despatched by Symphony skyrocketed by 300 p.c, from 56 million to 174 million throughout that time-frame, whereas conferences surged by 380 p.c, from 26,000 to 146,000. Bot messages additionally grew by 79 p.c from 7 million to 12 million. During his keynote, founder and CEO Gurlé talked about how Symphony has let him work with groups throughout all of the areas of the world. The occasion was full of prospects who have been in time zones that ranged from Europe to Hawaii to Asia, displaying how COVID-19 flattened the world and collaboration instruments allow us to work and never skip a beat.
APIs allow customized bots to automate workflows
One of the brand new capabilities in Symphony is using APIs to construct custom-made bots, automated workflows and integrations that reach the platform’s collaboration capabilities based mostly on the precise wants of the group. To date, there have been greater than 2,000 functions developed on the platform.
While Symphony initially focused monetary companies corporations, it really works for any trade that requires safe workforce collaboration. Health care is an apparent trade, as are some branches of presidency. Symphony 2.Zero is a redesigned platform that’s customizable and simpler to make use of. The improve comes with a variety of person interface extension capabilities, in addition to pre-built “elements” for bots and app integrations. This means builders can use off-the-shelf parts to automate workflows a lot quicker.
Some of the brand new workflow options in Symphony 2.Zero embrace chat-list filters for…
