This week Symphony held a digital model of its UK-based Innovate consumer convention. Symphony has traditionally been considered “Slack for financial services,” however the firm has broadened its providing, which now consists of conferences, video, bots, pre-built functions and numerous built-in functions. What as soon as began off as a distinct segment messaging platform is now a full-featured collaboration instrument geared at corporations searching for a extremely safe service.
Built for Wall Street, Symphony has at all times been and continues to be safety first
At the occasion, Symphony CEO, David Gurlé introduced numerous product enhancements that additional the mission of Symphony being the premier collaboration instrument for monetary companies companies of all sorts and all sizes. Many of the brand new options have been geared towards Symphony’s monetary companies prospects as they preserve enterprise continuity in the course of the coronavirus (COVID-19) pandemic. Collaboration is clearly essential, however with Symphony, safety has at all times been entrance and middle. Companies in regulated verticals want revolutionary methods to securely collaborate exterior the workplace, and Symphony has constructed a whole platform round it.
From Social Distancing to Digital Proximity
During his digital keynote, Gurlé described what his firm is doing as bringing “digital proximity” to “social distancing” with the thought being that, though we’re in bodily totally different areas, we are able to use expertise to assist us be in shut digital proximity. While nothing replaces being there, we are able to get very near it.
Like most collaboration distributors, Symphony has seen an explosion in utilization. In Q1 2020, Symphony reached greater than half one million licensed customers. The collaboration platform noticed a 2.1x bounce in messages despatched from January 2020 via March 2020. In the identical timeframe, its conferences hosted grew by an element of 4.3x, and cell customers practically doubled. Gurle attributed the bounce to a rising want amongst monetary companies professionals to remain linked as they do business from home in quarantine. The firm additionally has expanded its geographic footprint of the place its customers are situated to totally different components of Asia, Africa and Hawaii. It now has customers everywhere in the world.
Symphony extends its attain to WeChat and WhatsApps
While most messaging platforms are focused towards letting staff talk with one another inside the identical firm, most don’t let staff speak to exterior members, corresponding to prospects. Even in the event that they do, prospects are required to obtain a visitor consumer. This will be difficult if the identical particular person is making an attempt to speak to totally different corporations.
Symphony has taken a distinct strategy wherein it now presents integrations into WhatsApp and WeChat, so exterior members can use a shopper instrument whereas Symphony prospects can use their software. Symphony takes care of securing the end-to-end connection to make sure that compliance mandates are nonetheless being met.
Since launching in 2016, Symphony has constructed its messaging platform across the idea of end-to-end encryption. It’s not prolonged the safety to its conferences software, so voice, video and display sharing all have that very same degree of…
