Regarding current reviews of a fingerprint recognition challenge affecting sure Galaxy units, we wish to inform our prospects of the next info.
The challenge concerned fingerprint sensors unlocking units after recognizing three-dimensional patterns showing on sure silicone display screen defending circumstances as customers’ fingerprints.
To forestall any additional points, we advise that Galaxy Word10/10+ and S10/S10+/S10 5G customers utilizing such covers to take away the quilt, delete all earlier fingerprints and newly register their fingerprints.
Please chorus from making use of a silicone display screen defending case to your gadget till a software program replace, which is deliberate to be launched starting subsequent week, has been issued and utilized. In addition, when registering your fingerprint, please make sure to scan your fingerprint in its entirety, so that every one parts of your fingerprint, together with its heart, are scanned.
Thank you on your persistence and we’ll proceed to attempt to supply our prospects with the very best service.
