ServiceNow, one in every of IT’s fastest-rising information administration firms within the final couple of years, on Sept. 16 unveiled a brand new model of its Now Platform, referred to as Paris. It wasn’t constructed particularly with the COVID-19 pandemic in thoughts, but it surely seems to be a doable possibility for organizations to stay agile and resilient to allow them to preserve their productiveness in the course of the COVID economic system.
Using ServiceNow workflows, staff can work smarter and organizations can notice quicker time to worth from their expertise investments, CEO Bill McDermott informed a convention of analysts and tech reporters in a press preview final week.
The COVID economic system has uncovered weak hyperlinks in previous worth chains, driving a workflow revolution, McDermott stated. Organizations that wrestle to digitally remodel and create nice experiences for purchasers, staff, and companions on this new work atmosphere are being left behind.
According to IDC, 45 p.c of organizations worldwide are actually in financial decline or recession, with 64 p.c of organizations worldwide planning to be early adopters of rising tech. Those organizations which might be digital laggards are extra inclined to hunt out rising tech as a method of catching up.
With almost 80 p.c of the Fortune‑500 utilizing the Now Platform, ServiceNow stated it’s dedicated to delivering options that may assist companies–whether their workforce is distant or planning an eventual return to the office.
Users more and more deploying dependent workflows
“Users are increasingly considering the business value from integrating separate, but increasingly dependent workflows across teams, and the business and IT organizations,” stated Stephen Elliot, program vp, DevOps and Management Software, IDC. “There is unquestionable customer traction, in part accelerated by COVID‑19 and its pressure to drive more collaboration between IT and business stakeholders to digitize processes, rethink customer engagement models, and make strategic business decisions faster than at any point in the last 10 years.”
ServiceNow stated that a number of main organizations, together with Microsoft, Zoom, Adobe, Uber, Accenture, Deloitte, Acorio, TPx, Veolia, Novant Health, Lone Star College, AEGIS Insurance Services and City of Raleigh are turning to the Now Platform and its Paris launch for his or her digital transformation tasks.
With the Paris launch, ServiceNow unveiled six new merchandise along with new options that allow organizations to make use of one platform to:
- reply to enterprise change with new workflow apps, enhance productiveness with embedded analytics;
- drive buyer loyalty with related workflows that enable them to handle location‑primarily based work effectively and successfully, arrange resilient operations for unexpected circumstances, and develop capability by way of automated self‑service; and
- optimize IT productiveness, price and resiliency to modernize and automate with ITSM and AIOps, ship resilient operations, and assist cut back software program, {hardware},and cloud spend.
Key new merchandise within the Paris launch embrace:
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