Data administration software program supplier ServiceNow on March 11 launched a brand new model of its Now Platform, known as Quebec. It options expanded native AI capabilities and new low-code app improvement instruments, designed to allow fast improvement of recent purposes by line-of-business staff.
With firms continually updating the best way they function, platforms resembling ServiceNow’s are enabling the digital pace, agility and resilience wanted to create the instruments have to do enterprise in 2021.
The low-code workflow revolution
No- and low-code improvement signifies software program that’s sophisticated beneath the hood but has a consumer interface easy sufficient for line-of-business staff to switch and use. With low-code improvement, non-IT people can construct and customise commonplace enterprise purposes and make them straight related to the enterprise they do day by day—at their desks or on location someplace else. Drop-down menus and wizards utilized in an intuitive trend are the keys to low-code. Changes are made in actual time, in order that outcomes can occur in actual time. ServiceNow has been a number one supplier of this developmentware.
For this newest launch, the corporate additionally launched Creator Workflows to hitch its current IT, Employee and Customer Workflow portfolios. Creator Workflows function ServiceNow’s low-code improvement instruments, App Engine and IntegrationHub, which permit companies to replace previous, handbook processes into fashionable, digital workflows at scale.
- App Engine Studio accelerates app improvement at scale with a quick, intuitive and guided low-code visible improvement setting that empowers folks with no coding expertise to collaborate and construct purposes.
- App Engine Templates give groups entry to pre-built workflow constructing blocks in order that citizen builders can get a head begin on constructing apps with out having to start out from scratch.
With the Quebec launch, ServiceNow offers a single unified platform and knowledge mannequin so customers can frequently monitor and optimize enterprise processes. This proactively identifies and avoids bottlenecks and empower staff to work in an more and more distributed trend, as returning to the workplace after the pandemic turns into an choice for some organizations. Three further new workflow options embody:
- Process Optimization allows IT and customer support organizations to visually create and enhance the underlying processes driving workflows and to proactively establish and keep away from course of bottlenecks to hurry problem decision.
- Workforce Optimization offers a workspace for IT and customer support managers that helps organizations optimize productiveness. The workspace screens real-time agent productiveness, workload and KPIs throughout a number of channels, leading to improved buyer experiences.
- Engagement Messenger extends self-service to third occasion portals to allow AI search, Knowledge Management, Case and Virtual Agent interactions, which end in elevated case deflection and improved buyer satisfaction.
Machine studying, native AI options
The Now Platform Quebec launch options new native AI capabilities, together with:
- ITOM Predictive AIOps, which predicts points earlier than they turn into issues and helps organizations automate resolutions;
- Virtual Agent enhancements, which speed up time to worth with guided setup and matter suggestions and pace incident decision with end-to finish AI-powered conversational experiences; and
- AI Search, which delivers a consumer-grade search expertise for workers and prospects, giving folks the personalised, related, and actionable info they want proper from their search window in service portals, on cell, and Virtual Agent.
These new capabilities signify the AI performance…
