Samsung and the United States Consumer Product Safety Commission have just formally announced their official recall of more than one million Galaxy Note 7 handsets in the United States following more than 90 reports of the new phablet exploding due to a faulty battery. Customers in the United States are entitled to a replacement or a refund and the CPSC’s involvement makes it mandatory for retailers and carriers to return all unsold stock of the Galaxy Note 7. Samsung has now revealed how soon it will be able to provide replacement Galaxy Note 7 inventory in the United States.
Even before it had made this joint announcement with the CPSC, Samsung had itself confirmed that all Galaxy Note 7 units shipped since the release on August 19 would be voluntarily replaced. It has even urged customers to power down their handsets and take part in its replacement program. Samsung has confirmed today that it’s going to provide new Galaxy Note 7 units that have safe batteries no later than September 21 in the United States.
Go to this page on Samsung’s website to see all of your options as a Galaxy Note 7 owner in the United States, you have the option to replace your existing Galaxy Note 7 with a new one, exchange it for a Galaxy S7 or Galaxy S7 edge and get a refund for the price difference or simply obtain a full refund for the Galaxy Note 7.
