It seems Apple is not the only mobile-device brand that drives headlines when consumers report bugs. Samsung Galaxy Nexus owners in Europe are also making some noise.
XDA Developers points to multiple user reports of an automatic volume-changing problem in the Galaxy Nexus. It appears to be a hardware issue, according to XDA, which could translate to a costly recall for the iPhone competitor.
“What happens is that the phones volume will go haywire, it will start lowering volume hectically on the phone, especially during phone calls or when radio is being switched from 3G to 2G, or data connection is activated while Wi-Fi radio is turned off or on,” XDA reported. “This only happens when the phone is on 2G connection.”
Bug Blocks Usage
The volume bug appears limited to phones that use the 900Mhz radio band — but that is the majority of Europe. XDA has confirmed that United Kingdom networks O2, Vodafone, giffgaff and Tesco Mobile use that frequency.
Apparently, the problem is even worse when the Galaxy-branded phone is in a low signal area. XDA reported that the bug often temporarily locks the use of the phone due to the spamming of what it is calling a “ghost volume button.” The end result: calls are dropped and alerts are diminished.
“Currently it affects apparently more than 60 percent of handset owners in U.K.,” XDA reported. “It is possible that this problem exists on every phone, other users simply are not on aforementioned networks or do not use 2G.”
A PR Nightmare?
Apple’s iPhone 4S suffered a bug when it debuted. Hundreds of consumers reported low battery life. Apple was silent until it developed a software update that worked to remedy the issue. So far, Samsung remains silent. Samsung could not immediately be reached for comment, and has not responded to the posts on its…
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