Samsung Electronics America has secured #1 rankings in TVs for total buyer satisfaction and #1 in residence equipment service expertise for the second yr in row within the 2024 American Customer Satisfaction Index (ACSI®) survey. Samsung TVs additionally achieved #1 in product high quality, service high quality and repair expertise.1
Samsung analysis reveals that 90% of TV patrons and 94% of residence equipment customers are extra possible to decide on a model identified for sturdy customer support2 — a belief that Samsung has constructed by way of constant dedication to buyer care. Building on this belief, Samsung is main the best way in designing AI-enabled merchandise that improve customers’ lives, with the cutting-edge Samsung Care staff prepared to help when the surprising occurs.
“We’re proud to be consistently recognized by our customers in the ACSI survey, a testament to the improvements we have made to the end-to-end customer experience,” stated Mark Williams, Vice President of Customer Care at Samsung Electronics America. “We know that when your TV or equipment isn’t working, you need it mounted shortly, the primary time. That is why we’ve invested in AI and digital care improvements, best-in-class coaching, environment friendly components distribution and increasing our Samsung Beyond Boundaries,3 program to supply extra prospects with high quality care within the US.”
Samsung TVs: Excellence in Picture and Sound Quality, Value and More
Samsung acquired recognition from its prospects throughout a number of classes for its cutting-edge TVs, powered by AI. This contains #1 rankings in total high quality, image high quality, and sound high quality — a transparent testomony to our continued management and innovation.
With AI at its core, the 2024 lineup delivers a number of value-add options that solely Samsung can present, demonstrated by a #1 rating in worth. This contains AI Upscaling,4 which may remodel even lower-resolution content material — like previous film classics — into beautiful 4K and 8K, and Samsung Gaming Hub,5 letting you expertise one of the best of gaming multi functional place, no console required. With Tizen OS, you may stream your entire favourite video companies and entry Samsung TV Plus, which offers 2,700+ free channels, together with 400+ premium channels — all free of charge.
In a world that’s extra related than ever earlier than, Samsung TVs customers can effortlessly get pleasure from leisure figuring out their gadgets are ranked #1 for connectivity. With seamless entry to SmartThings, you should use your TVs as an IoT hub to simply join and handle gadgets. Powered by Knox, solely Samsung TVs ship added peace of thoughts that your private knowledge is secured throughout your related gadgets when you watch.6
Samsung TVs additionally earned #1 rankings for ease of use, exterior design and sturdiness. From sustainability-forward packaging and improved vitality effectivity to accessibility options — the TV lineup is deliberately designed to raise your private home leisure expertise.
Samsung Home Appliances: Leading Customer Satisfaction
Samsung achieved best-in-class rankings for fridges7 and washing machines, and leads in home equipment with prime scores for service expertise, ease of arranging service, technician courtesy, helpfulness and well timed repairs. These prime rankings replicate the arrogance customers place in Samsung’s AI-enabled merchandise to reinforce and simplify their lives.
Our newest AI-powered Bespoke home equipment had been designed to ship enhanced efficiency, serving to you do extra with much less effort. The Bespoke Refrigerator with AI Family Hub™+ with AI Vision Inside acknowledges 33 totally different meals gadgets as they’re added or faraway from the fridge, utilizing an inside digicam and ‘Vision AI’ know-how.8 The Bespoke AI Laundry Combo™ All-in-One takes the guesswork out of cycle choice by intelligently adjusting washing and drying time and vitality.9 The AI Home touchscreen LCD Display simplifies cycle and…
