Samsung Electronics Canada has acquired an award for excellence in IT Innovation and Business Value, due to the Home Appliance Remote Monitoring (HRM). The award highlighted the Home Appliance Remote Monitoring (HRM) service, a proactive care initiative designed to raise service high quality and ship better reliability for customers.
Launched in 2024, the HRM venture marked a serious enlargement of Samsung’s established distant diagnostics capabilities. Leveraging Samsung’s experience in distant, contactless diagnostics for cell and TVs, HRM extends this modern strategy to dwelling home equipment. The core mission of HRM is to anticipate buyer wants earlier than they come up, making certain seamless product efficiency and hassle-free experiences.
Key highlights of the HRM venture embody:
- Proactive Customer Care: Addressing potential points earlier than prospects even notice they exist, enhancing satisfaction and belief.
- Customer-Centric Solutions: Reinforcing Samsung’s status for reliability and innovation in customer support.
- Industry Benchmark: Setting a brand new commonplace for proactive, customer-focused assist within the dwelling equipment sector.
Presented by IDC, a world chief in know-how market intelligence, the CIO Awards Canada acknowledges organizations that create measurable enterprise worth by way of modern IT options. For Samsung, the award serves as recognition of its strategic funding in superior service applied sciences, additionally positioning it as a nationwide chief in digital transformation inside buyer care operations.
