There are two ways Samsung was negligent in all of this.
In the states, it was not going through the official channels to launch a nationwide recall immediately. They waited a full week to go through the CPSC. That’s not acceptable. And actually, it’s not even technically official yet…as its not on the CPSC list of recalled items. I would imagine other countries have similar laws/agencies for safety recalls…and I’m curious as to whether or not Samsung did it offical in those countries….or is it still just sort of a unofficial recall.
The main fault with Samsung in this nightmare, is the obvious one. And that’s the truly negligent QC control, on multiple levels of the manufacturing and testing process. For both the battery as a separate unit and when installed in the phone. It’s one thing for a part to be faulty, that happens, but the simple fact that N7′s started catching fire in the first few days of release, means the final testing phase of QC dropped the ball in epic fashion. Torture testing of charging, with multiple cord variations etc…was obviously not done. Or not done enough, for long enough.
And have no doubt….lawyers will argue those two points, when some of these cases eventually reach a court of law. Because you know it’s gonna happen.
