To the worldwide Samsung group,
As COVID-19 continues to unfold throughout the globe, our ideas are with each certainly one of you. We know this example has affected every of you in another way and that COVID-19 can have an enduring affect on our society. Despite this difficult time, we additionally see hope in our resilience. We are demonstrating how, as a worldwide group, we are able to come collectively – no matter location or circumstance – to deal with what could also be one of the necessary challenges of our lifetimes.
In navigating these unsure instances, Samsung has an necessary function to take care of our workers, help our prospects, and help our communities. We are dedicating sources to assist these in want and assist us, as a society, emerge stronger on the opposite aspect.
Supporting Our Global Workforce
We have established regional response groups all over the world to offer our workers with sources and updates on the most recent tips from well being authorities. We have restricted enterprise journey to solely mission-critical journeys and have strongly suggested workers to do business from home the place potential. Additionally, we’ve closed a few of our amenities and shops to help social distancing efforts, the place vital.
In workplaces and amenities which might be vital to offering customers with the services they want, we’ve mandated well being screenings and temperature checks previous to entry and have carried out common deep cleansing. Across the world, we’re contemplating methods to assist our workers and their households which were impacted by this pandemic.
We will proceed to do every thing we are able to to guard our individuals, who’ve been the core of our enterprise.
Serving Our Valued Customers and Partners
The relationships that we’ve constructed with our prospects and companions over the previous 50 years are of paramount significance to us.
As our each day lives shift to working and studying from dwelling, we’re right here to help you and your loved ones with services that allow you to maintain life transferring and linked to these you’re keen on. We are right here to help you on-line at Samsung.com with round the clock buyer care. For prospects whose producer guarantee expires whereas our providers are unavailable because of restrictions brought on by COVID-19, we’re providing a one-month extension from the date restore providers turn into accessible once more*.
Giving Back to Our Communities
Since January, Samsung has donated USD 29 million value of funds and items to governments and communities which were most affected by COVID-19 to assist with their aid efforts, together with the acquisition of medical provides and hygiene kits, corresponding to face masks. We are donating smartphones to sufferers in quarantine to assist them be in contact with their households and buddies, in addition to air purifiers and different home equipment to hospitals and quarantine facilities. We are additionally donating tablets to instructional establishments in order that youngsters can proceed to study exterior of the classroom, and are making our CSR training modules accessible on-line in order that youngsters have entry to extra enriching content material at dwelling.
In Korea, among the many first nations hit, we supplied native authorities an organization facility to function as a care middle for sufferers to help with the nation’s containment efforts. Also, our engineering groups are working with corporations in Korea that produce face masks to assist them increase manufacturing by enhancing manufacturing unit layouts and manufacturing processes, and in some instances, are creating molds for masks manufacturing. Because of our efforts, one of many corporations was capable of greater than double its each day manufacturing.
We will proceed to make use of our know-how and sources to deal with the pressing wants of these working to fight the menace and affect of COVID-19. This is predicated on one unwavering precept that has guided us by means of our historical past: to create know-how that contributes to a greater international society.
Now, greater than…
