Although it’s fairly uncommon that we see customers are complaining about bugs which are unique to Surface PCs, we’ve seen buggy firmware replace inflicting bother for the Surface customers — and that is precisely what’s occurred just lately. On Microsoft boards, various Microsoft Surface Pro 7 customers at the moment are complaining about random shutdown points.
“For me, if I’m using the device and then stop doing anything for like 30 seconds to 1 minute, then it just shuts off. Black screen. I can hit the power button and it boots up like everything is fine, but I’ve lost all the windows I had open and any work I had done. I have tried reboot the operating system, made sure I had updates done, I’ve run the diagnostic toolkit (no issues). Nothing has fixed it thus far,” a person wrote.
Another person corroborated the same story saying, “I’ve been having the same issue, it’s a huge nuisance. I love my surface pro 7, but if this does not get fixed soon I’m looking at returning and getting a different computer. As a student, this type of issue is detrimental to my learning.”
Microsoft had responded shortly and has acknowledged that the corporate is at present investigating the difficulty. “Thank you for reporting this issue, we are actively investigating. Please continue monitoring this thread for additional information and continue to check for Windows Updates,” the consultant stated.
While there will not be official workarounds obtainable from Microsoft but, some Surface Pro 7 customers had been in a position to clear up the random shutdown problem by following the next steps:
Open Microsoft Store.Search for ‘Intel Graphics Command Center’Install the app from the Microsoft Store.In Command Center, navigate to Settings > System > Power.Look for ‘Panel Self Refresh’ and switch it off for each “On Battery” and “Plugged In”.Reboot your machine.
If you personal a Surface Pro 7., are you dealing with the random shutdown problem? If sure., did the aforementioned workaround clear up the difficulty? Let us know within the feedback beneath.
