During the lunchtime rush, eating places are sometimes packed, making it arduous to discover a place to shortly decide up a scrumptious meal. However, clients are discovering a handy new choice within the Seoul department of Tim Ho Wan, a well-known Hong Kong-based dim sum chain, after the restaurant launched a Samsung Kiosk that allows sooner ordering and shorter wait occasions.
Recent adjustments to social dynamics have shifted shopper preferences in the direction of takeout meals, with clients now typically opting to select their meals up from the restaurant and take it away.
To sustain with demand, the Samseong-dong department of Tim Ho Wan in Seoul just lately put in a Samsung Kiosk that creates a extra handy takeout expertise. So, how do the supervisor, chef, and regulars at this department of Tim Ho Wan fee the Samsung Kiosk? Samsung Newsroom visited the restaurant to search out out.
[Upgrading for Customers] Takeout or Dine-in? Samsung Kiosk Streamlines Customer Experiences
The kiosk on the Samseong-dong department of Tim Ho Wan is positioned to the appropriate of the counter, making it simple for purchasers to identify it upon getting into. The kiosk’s placement additionally results in extra environment friendly use of house, because it causes dine-in and takeout clients to enter completely different elements of the restaurant. It solely takes a minute or two for purchasers to pick out, order, and pay for his or her meals, all with out help from a waiter or clerk. The orders are then immediately transferred to the kitchen, additional decreasing wait time.
Following the introduction of the kiosk, clients who have been beforehand reluctant to go to the restaurant attributable to lengthy wait occasions began stopping by extra typically. One buyer mentioned “I went to the Tim Ho Wan in Samseong-dong frequently when it first opened, but I stopped coming for a while because it was always too busy. However, I started coming again after the kiosk was installed because the takeout ordering process became so convenient and made the long waiting times a thing of the past.”
Other clients have been having fun with the kiosk too, with a world couple sighted putting an order on the kiosk. The Samsung Kiosk gives English and Korean language choices on its predominant display screen, permitting worldwide clients to simply navigate the menu and different choices. Chuckling, the couple mentioned, “Thanks to the kiosk’s English option, we were able to choose our meal without asking the waiter for help.”
[Upgrading for Chefs] From Streamlining Order Processing to Allowing Better Inventory Management
With the kiosk sending orders on to the kitchen, restaurant staff can now course of orders at a a lot sooner tempo too. Before the kiosk was put in, clients needed to take a menu after which relay their order to a waiter, who entered it into the POS system. Now this time-consuming step is eradicated, permitting cooks to avoid wasting as a lot as two to 3 minutes per order. The restaurant’s chef, Cheol Woong Kang, spoke to the importance of this, saying, “You may not think two to three minutes is much time, but during peak times, when the number of orders we receive drastically increases, the time the kiosk saves is invaluable.”
Another benefit of getting the kiosk is that the answer collects takeout order information individually from dine-in order information. By utilizing the kiosk, Tim Ho Wan in Samseong-dong is ready to determine which menu gadgets have a excessive takeout order fee and make the most of this information to organize components and handle stock. Chef Kang (pictured above) mentioned “At first, we prepared a large quantity of the ingredients needed to make our signature steamed BBQ pork buns, assuming they would be ordered the most. But after analyzing the data collected by the kiosk, we realized that our most popular dim sum offerings (shrimp, shrimp and pork and spinach and shrimp-flavored) were demonstrating higher-than-expected takeout order rates.”
As the kiosk allows separation of dine-in and takeout…
