Talkdesk has launched two new options that deal with a number of the greatest COVID-19 challenges: vaccine rollout and emergency mortgage execution. The cloud contact heart supplier made each options out there on Jan. 26 for organizations seeking to pace up international vaccine administration and communication assist and mortgage processing for small companies.
Every day issues relating to vaccinating the inhabitants in opposition to COVID-19, but rollout is considerably delayed throughout the nation, and it’s not simply attributable to vaccine shortages. Provider and pharmacy name facilities are overwhelmed with historic name volumes and different technical points. Some individuals report ready on maintain for hours to make an appointment, whereas others can not get by way of in any respect. Those determined to get vaccinated are resorting to excessive measures, reminiscent of touring out of state to get the shot quicker elsewhere.
Talkdesk Vaccine Administrations Solutions simplify affected person entry to the vaccine
San Francisco-based Talkdesk developed the Vaccine Administration Solution to deal with these issues. The contact heart as a service (CCaaS) platform simplifies proactive outreach, appointment scheduling, pre-vaccine affected person communication and confirmations, and post-vaccine observe up by way of using synthetic intelligence, agent help, and automation. Providers collaborating within the distribution of vaccines—together with hospitals and pharmacies—might be up and operating with the Vaccine Administration Solution in as little as 24 hours. To assist pace up adoption, Talkdesk is making its Vaccine Administration Solution free for six months.
Omnichannel communications is missing in typical voice-only name facilities flooded with vaccine-related inquiries, a contributing issue to excessive name volumes. The Talkdesk Vaccine Administration Solution empowers suppliers with omnichannel assist to proactively attain out to vaccine candidates by way of SMS, voice, or e-mail to schedule appointments, to ship reminders or full the pre-vaccine well being questionnaire. For occasion, the Talkdesk platform consists of an agentless dialer that expedites proactive notifications to individuals who haven’t responded or made appointments.
Once an individual is able to get the shot, they’ll use both the self-service portal, digital digital agent, or voice digital agent to e-book an appointment. Those with complicated inquiries or pressing non-COVID-19 associated healthcare wants might be redirected to name heart brokers. Additionally, brokers may also help clear up any confusion or considerations in regards to the COVID-19 vaccine and arrange appointments dwell throughout a name.
By addressing uncertainty and misinformation, together with complicated messages about potential uncomfortable side effects, suppliers can proactively educate the general public in regards to the COVID-19 vaccine and get extra individuals to enroll quicker. The expertise, in addition to any adversarial reactions, might be documented with follow-up surveys, so suppliers could make enhancements to spice up satisfaction amongst vaccine recipients.
Talkdesk offers banks and fintechs the power to streamline the lending expertise for small companies
The second platform, Talkdesk Small Business Lending Solution, tackles the Paycheck…
