Expanding its deliberate suite of AI brokers, Adobe launched the brand new Product Support Agent, meant to simplify troubleshooting and help case administration within the Adobe Experience Platform for managing buyer experiences.
Announced June four and powered by the now-available Adobe Experience Platform Agent Orchestrator, the Product Support Agent is meant to lighten operational troubleshooting by offering in-the-moment steerage and case administration throughout the AI Assistant conversational interface. When a person asks for assist with making a help ticket, the brand new Product Support Agent gathers related contextual information from logs, metadata, person session information, and different sources, to pre-fill the help case. The person can view and approve the case earlier than submitting it.
As a part of its enlargement of AI brokers, Adobe has additionally introduced the final worldwide availability of its Data Insights Agent. Built on Adobe Experience Platform Agent Orchestrator, the Data Insights Agent permits customers to question information straight utilizing natural-language questions akin to “What channels drove the most conversations last week.” The agent then builds and delivers a visualization within the Analysis Workspace with Adobe Customer Journey Analysis. Adobe has additionally introduced upcoming brokers to help account qualification, information engineering, web site optimization, and workflow optimization.
